Refund Policy

1. Unresolved technical problems

Our voluntary refund policy covers technical problems that prevent the purchased app from working as described on a supported Mac and that remain unresolved after we have had a reasonable opportunity to investigate and help.

This policy does not offer a general change-of-mind refund. Disliking a replacement sound, no longer needing the app, or expecting a feature that was not advertised does not by itself qualify under this voluntary policy. Your mandatory legal rights are separate and remain unchanged.

2. Contact support first

Email hello@metloub.com with your order reference, app version, macOS version, Mac model, and a description of what happens. Include reproduction steps or a screenshot if useful. Do not send passwords, full payment-card details, or private footage unless you deliberately choose to share a relevant sample.

We may ask for additional information or suggest troubleshooting steps, a supported configuration, or an update. If the qualifying issue remains unresolved, request a refund in the same email thread so we can review the purchase and the attempted fixes.

3. Approved refunds

Approved refunds are issued through the original payment provider to the original payment method where supported. Processing and bank posting times depend on that provider and your bank. We will communicate the outcome of your request by email. When a purchase is refunded, the associated licence may be deactivated; your local media and exported files remain yours.

4. Consumer rights still apply

This policy is an additional voluntary remedy. It does not remove any cancellation, withdrawal, repair, replacement, refund, or other rights you have under applicable law. Where those rights apply, their eligibility rules and time limits take precedence over a narrower voluntary policy.

For example, digital-content withdrawal rules in the EU have specific requirements concerning immediate delivery and express consent. Merely reading this policy does not waive a statutory right. See the European Union’s consumer information on returns and withdrawal for general context.

5. Questions

For billing mistakes, duplicate charges, or a refund request based on legal rights, contact hello@metloub.com with your order reference. Purchases are completed securely through Polar checkout.